At e-Zest we offer, dedicated services to cater all requirements of our customers for: Availability of skills, Consolidation, Proactive Support, Flexibility
Key differentiators of e-Zest:
- The delivery of quality services that create long term competitive advantage and business value for customers.
- Managing the Infrastructure Lifecycle
- ITIL process alignment
- Secured Delivery Channels
The e-Zest Service Offerings:
End User Computing
- Help Desk Support
- Centralized Desktop Management
Datacenter Services
- Server Management
- Database Management
- Storage Consolidation
- Enterprise Backup Management & Data Protection
- Messaging & Collaboration Service
- Virtualization
- Information Security
Network Services
- Network Monitoring
- Network Management
Service Delivery
- 24 x 7 x 365 support by e-mail, chat, or phone from anywhere in the world
- On-demand technical support
- Dedicated team of highly skilled and certified Administrators and Engineers
- e-Zest uses secure, auditable, and highly-functional remote management tools to access, monitor, and fix problems with servers, network devices, desktops, storage, printers, and any other devices on your network
- The e-Zest ITIL – adhered SLA driven service delivery enables the smooth functioning of the mission critical IT Systems and infrastructure
The e-Zest RIM Services include the following:
| Desktop Management | Server Support | Network Management |
| Helpdesk | IT Asset Management | Infrastructure Optimization |
| Application Management | OS Management | Database Management |
| Compliance | NOC Services | Data Center Management |
| Migration Services | Disaster Recovery | Remote Staff Augmentation |
The e-Zest Methodology:
- Identify & Propose
- Plan
- Do
- Check
- Act
- Hand over
- Management
- Proactive problem identification and Preemptive problem resolution.
