Software maintenance and support services involve both application and product maintenance.
Application maintenance and Support
Customers with large legacy installations can continue to maintain their installed software without hampering development activities in more strategic areas. They can reallocate resources so as to maximize the strategic benefits of new technology. With e-Zest’s offshore development and support activities, customers can increase the value derived from their legacy applications.
e-Zest’s professionals are skilled in many legacy platforms with both language and database skills and are adept in the use of many third party tools. e-Zest can replicate the client environment at its centers in Pune or it could use high speed links to utilize existing capacities at customer locations.
Product maintenance and Support
Software product vendors can use e-Zest’s offshore maintenance services to continue to maintain their current products while using their resources in building newer versions of their products. They can manage the ramp-up and scale-down of efforts that are required for peaks and troughs that are typical of a product over its maintenance cycle.
The product vendor can use the multiple skilled resources at e-Zest for specialized skills without having to invest in them. e-Zest can replicate the client environment at its centers in Pune or it could use high speed links to utilize existing capacities at customer locations.