The e-Zest application maintenance services aim at drawing out the best from the existing IT applications for its clients.
The global delivery model is effectively used to deliver offshore ability analysis, maintainability analysis, maintenance and enhancement. Structured knowledge management tools and other IP enhance the life of the systems, ensure that they evolve with the client’s business, reduce system downtime and increase focus on strategic initiatives by reducing time spent on routine tasks.
The e-Zest Services & Offerings:
- A complete range of offshore outsourcing services in technical support & maintenance
- Complete ownership of customer’s applications with highly optimized onsite offshore team strength
- A dedicated offshore development centre with a dedicated team and infrastructure
- A proactive approach to software & maintenance taken by our consultants
- Our goals are providing long term functionality, stability & preventive maintenance
- A robust service delivery mechanism which helps in reducing recurring maintenance costs
- Application Transition
- Application Support
- Application Enhancements
- Testing Services
- 3rd party vendor management
- Outcome and output based pricing model
- Conversion of fixed costs to variable costs
The e-Zest Advantages:
- You get a well defined and mature maintenance process that facilitates an effective capture of the application environment and business activity.
- Effective process designed to address your maintenance needs from portfolio -offshorability analysis –application management.
- A 7 step transition process with a unique knowledge transfer methodology coupled with good documentation.
- Proven transition management framework for smooth transition of services. Safe means adopted in transition to offshore for greater efficiency and cost savings for the customers.
- Monitoring through an SLA framework leading to continuous improvements. Sustained value & assured y-o-y gains & cost reductions by continuous improvements.
The landmarks in your journey with e-Zest are:
- Multi-tiered governance & reporting
- A mature transition framework
- A tool based approach
- Robust processes & methodologies
- A process of continuous improvements culminating in a reduced cost of operations
The outcome based delivery model adopted here, helps enterprises optimize their IT portfolio and minimize the business impact of downtime by keeping their costs low. e-Zest drives operational excellence through a rich collaborative knowledge platform to leverage best practices that are crucial for deriving operational efficiencies!
