Interaction Management System

Interaction Management System is a CRM solution which help organiza-tions to build, manage and server their customer better. With help of IMS companies can give Responsive Technical Support, Immediate Access To Order Status, Improved Response Time and better delivery to meet customer requirements.

IMS is designed and developed by the e-Zest Solutions Ltd. is an
enterprise wide integrated, digital call recording and call logging system that intelligently monitors calls and selectively records conversations. Robust and flexible, the system can be programmed to record all calls or only specific calls. The integrated player provides on- demand retrieval of recordings in crisp, digital sound.

IMS links PC intelligence with telephones, enabling the emergence of a
powerful and flexible work environment. It improves performance, both
inside and outside the workplace. By harnessing the power of CTI tech-nology, IMS provides meaningful applications to businesses. IMS gives a
control to managers to evaluate employee’s efficiency and dedication, at
the same time it assists employs to communicate smoothly with the
customers.

IMS CTI data-rich call records and vast on-line storage let you retrieve
recordings fast (in seconds instead of hours or days), and provide quick
attentive service. Recordings can be stored locally on the PC or on the
LAN for playback at any time. In fact, your executives, agents, or
managers can instantly access voice recordings right from their desktops and easily email mp3 / wave files to customers, supervisors, help desk employees or anyone who requires verification of a conversation. They have more of the information they need to take care of customers in a single phone call, saving time, money, and something potentially far more valuable: your company’s reputation.

This system is useful for: Service industry, Stockbroking firms, Call
centres, Investigation agencies, Security agencies, Defence organisations , Financial Institutions , Police Control Centers.

Features