e-Zest works with clients to help improve existing marketing and sales processes, integrate third party business systems and gather customer information.

e-Zest CRM consultants help you evaluating and mapping following CRM solutions for your needs:

• Microsoft CRM (Proprietary)
• SugarCRM (Open source)
• vTiger (Open source)
• OpenCRX (Open source)
• SalesForce.com (Hosted CRM)
• Custom development of CRM solution (For peculiar business needs)

CRM consulting services consists of business and technology consulting. Business consulting will help unleash better marketing and sales processes whereas technology consulting will help you identify technology platform to build or select your CRM solution development.

Our consulting helps you answer following some of the issues and key questions –

• What are or should be your CRM objectives?
  • SWOT Analysis
  • ROI Objectives
• How do we align CRM objectives with overall business objectives?
  • CRM interfaces with other areas
  • Key Process Areas in CRM
  • Extent of Business Analytics and Business Intelligence Capabilities
• Are there any gaps in our CRM process?
  • Workflow Modeling
  • Gap Analysis
  • Constraint Analysis
  • Remodeling CRM Strategy
• Do we need end-to-end CRM or should we focus on specific objectives first?
  • Verification and Validation
  • Trade-off evaluation
• What are the CRM industry trends we need align ourselves with?
  • Licensed Software vs Subscription-based Software-as-a-Service
  • Reporting vs Analytics vs Intelligence
• What are the key technical attributes of our CRM?
  • Flexibility for customization
  • Web 2.0
  • Service Oriented Architecture
  • Best suited tenancy model
• Should we buy an off-the-shelf CRM product or develop our own application?
  • Vendor Analysis
  • ROI revisited

Holistic approach of e-Zest consultants helps you in defining and architecting the right solution that your business needs for managing and sustaining the growth.