Application Support Services on AWS

We are in the state of fluidity! We are in the state of continuous movement. Our approaches are agile and time is the essence. We are in the state of releasing beta forever! In such a dynamic and continuously changing environment, your applications need to be maintained and supported by a team which understands this fluidic nature of software development especially on AWS.

e-Zest provides the following application support services on AWS -

• AWS centric Application Development/ Sustenance

  • End to End Solutions For AWS Centric Application Development
    • Web Applications such as e-commerce applications, Social Networking Site
    • Media Sharing Applications (Photos, Videos, Songs)
    • Enterprise Applications such as CRM, HRMS
• Domains we know
  • Travel and Hospitality
  • Healthcare
  • eLearning
  • BFSI
• Sustenance Service
  • Application/Product Release Management
  • Feature Enhancement
  • Production Defect Fixing

• Application Performance Tuning

  • Performance Tuning across All Layers of Applications – UI Layer, Business Logic Layer, DB Layer
  • Use of well established and internally adopted best practices such as
    • Code Optimization
    • Cashing Strategy
    • Load Balancing
    • Identification and Removal of Performance Bottlenecks
    • Database Configuration Tuning and Query Optimization
  • Implementation of Auto-scaling to scale your Amazon EC2 capacity up or down automatically according to conditions you define
  • Use of Amazon CloudFront to distribute content to end users with low latency, high data transfer speeds, and no commitments.

• ITIL Based Service Support

  • ITIL standard based IT support systems for complex IT environment.
  • User satisfaction, and feedback based parameters monitoring
  • Matrices relating to the application maintenance services
    • Resolution efficiency for the tickets raised
    • Change request handling monitoring (hardware/ cloud components/ application components/ application change requests)
  • Streamlining IT operation through Service Desk to track end-user requests/ incidents/ Trouble tickets.
  • A change management module to better deal with all the changes occurring
  • A known error database allows IT operation to document fix for known issue in order to speed resolution process.
  • Dashboards for you to quickly get an overview of your IT. Ad hock reports to control your IT.

• Application’s AWS Readiness Testing

  • Functional Testing
  • Performance Testing
  • Scalability Testing
  • Security Testing