e-Zest Solutions achieves ISO 9001:2000 Certification

e-Zest Solutions Ltd. , a global software development services company from Pune India, has announced that TÜV CERT Certification body of RWTÜV Systems GmbH Germany has certified e-Zest as an ISO 9001:2000 organization on 6th January 2005. Scope of certification is ‘Design, Development, Testing, and Release & Sales of Custom Built Software’.

This Certification by TUV has demonstrated that the e-Zest’s Quality management system fully conforms to the requirements of the ISO 9001:2000 Standard , adheres to its own highly challenging quality policies and objectives, and that e-Zest places greater accountability on both executive management involvement and measurable quality objectives.

The ISO 9000 series of international standards for quality management is among the most widely known and successful of the 13,000 standards published by the International Organization for Standardization (ISO). ISO has become the most recognized international reference for quality requirements in the B2B and B2C marketplace. It aims at enhancing client satisfaction through effective application of a quality management system, and includes processes for continual improvement of this system.

e-Zest began the certification process in March 2004. The award of the ISO 9001:2000 certification came at the end of an intense audit that involved e-Zest team members at multiple levels of the organization. TUV India (P) Ltd. performed the external audit; examined e-Zest’s documented procedures, and conducted an audit of the company’s overall operations.

e-Zest Quality Assurance team lead by CTO Mr. Ashish Gupta and e-Zest’s Quality representative Mr. Vishant Sarodia had played major role in this achievement. In message to all team members at e-Zest, Ashish said “Now that we will be recognized by the world as ISO certified company, our clients and people associated with e-Zest will also not only expect the quality, but they can demand Quality!. It has indeed increased our responsibilities multifold, but with helping hands and brains of you all, we are highly confident of meeting and exceeding these expectations with our team member’s active involvement in building, improving and maintaining the QMS. The next quality target for e-Zest is CMMI Level 5 Certification. The necessary planning and actions towards this goal have already started”.

Commenting on the occasion, CEO Mr. Devendra Deshmukh said, “The ISO 9001:2000 certification is a significant milestone in the history of e-Zest. It is yet another implementation of our company’s Quality Policy wherein we have committed that the processes by which we transact our business will comply with recognized international quality standards, as appropriate, and also meet the varying and changing demands of our clients and partners. We attribute e-Zest’s eligibility for this certification to its time-tested processes, and its ability to communicate TQM requirements clearly throughout the organisation, which enables everyone at e-Zest to work as a well-knit cohesive team.”

“Documented processes are of little value if they are not effectively deployed. To achieve buy-in for the documented process, process implementers must be part of process definition and improvement. e-Zest has followed same principle and all team members have participated in defining, implementing processes at e-Zest. We are especially thankful to our team members, who made this achievement reality. ” Said COO Mr. Amol Pande.

Mr. Rajendra Babtiwale from quality consulting firm Anuro has helped e-Zest in defining & implementing processes according to ISO standards using ANAAR process improvement methodology.

In its assessment, the ISO recognized that e-Zest had achieved standards of excellence in the areas of customer focus, supplier management, leadership, people involvement, process excellence and continuous process improvement.

About RWTÜV Systems GmbH (http://www.rwtuev.de/e/781/) : RWTUV Germany is one of the leading inspection and certification agencies in the world, with as many as 25 subsidiaries in 18 countries world-wide.

About e-Zest Solutions Ltd. (http://www.e-zest.net) : Founded in 1998, e-Zest has grown from a small start-up to India’s respected offshore software development company, offering a broad range of generic, branded and vertical services. The “Global Onsite / Offshore Delivery Model” is the key to all service offerings. It uses a robust distributed project management methodology on a state-of-the-art computing and communication backbone. Quality is benchmarked against global best practices at e-Zest. e-Zest has offices in USA, UK and India.