Author Archives: e-Zest Strategist
Creating a customer centric email strategy in the collections process
Creating a customer centric email strategy in the collections process
Use of email as a communication channel in the collections process can provide following benefits –
- Increate the customer engagement
- Reduce the cost of operations/cost of collections
Challenges for collections … Read More
Business Intelligence and Analytics for Diagnostics Laboratory
Business Intelligence and Analytics for Diagnostics Laboratory
I was requested by a friend for some help on his new project – Business Intelligence and Analytics for Diagnostics Laboratory. How can a diagnostic laboratory leverage the customer’s data for improving the … Read More
Social media in emerging countries like India
Social media in emerging countries like India
India is expected to share a dais with US and China being the third largest internet user base by 2013 – Forrester Research said in a report. There are approximately 81 million internet … Read More
Microsoft Surface Technology in Retail Baking and Insurance Domain
Microsoft Surface Technology in Retail Baking and Insurance Domain
Microsoft Surface is a multi-touch computer that responds to natural hand gestures and real-world objects, helping people interact with digital content in a simple and intuitive way. With a large, horizontal … Read More