In a conference earlier this year, IBM CEO Virginia Rometty listed three trends which are transforming the IT industry: data, cloud and engagement. With the corporate workforce spending an increasing amount of time online, the enterprise IT game has to change its rules. Traditional Systems of Record- ERP-type systems which manage critical business functions like finances, CRM, HR among others – are slowly giving way to their more evolved brethren. Say hello to the Systems of Engagement.
Originally introduced as a concept by Geoffrey Moore, systems of engagement move away from legacy top-down enterprise systems […]